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FAQ

ご利用方法
登録に支払が必要ですか?
サービスを利用できるようになるのは、いつですか?

You will be given a unique suite number that will be the same across all our warehouses.

Our free Standard membership gives you a default address for our Hawthorne, California warehouse which offers 90 day storage duration. You will also have access to ship to our warehouse in Austria.

If you choose our Premium plan, you will be given a default address for our tax-free Tualatin, Oregon warehouse in addition to every warehouse available in our Standard membership.


Customs in some countries require your Tax ID to be printed on the commercial invoice. If this is your case, the warning will be displayed on your account when selecting shipping method for the package. To enter your Tax ID to your profile, please follow the steps 1. Login to your account 2. Select account settings 3. Select “address book” on the left-hand side. 4. Select “Add New Address” at the bottom, colored in orange.
オンラインストアのサイト上で、Shipito米国住所をどのように使用すればよいですか?
ストアでどのような電話番号を使用すればよいでしょうか?
ストアがShipitoへ発送してくれるかどうか、どのようにわかりますか?
州の消費税は、ストアまたはShipitoのどちらにおいくら支払えばよいですか?
荷物が国外からShipitoに到着した場合、税金や関税を支払う必要がありますか?支払は、どうすればよいですか?
荷物
寸法の重量(DIM重量) とは何ですか?
What is the weight and size limit for my package?
どのくらいの期間まで倉庫に荷物を保管できますか?
私または私が依頼した人がShipito倉庫で荷物を引き取る事は可能ですか?その場合どうすればよいですか?
荷物は「倉庫に到着済」となっていますが、アカウント上に反映されていません。荷物は、どこですか?
オンラインストアで購入手配した際の発送先住所に専用番号を入力し忘れた場合、どうなりますか?
配送業者が荷物の配達不可と通達してきました。何が起こったのでしょうか?
倉庫に荷物が到着した後、お知らせがありますか?
荷物が倉庫に到着した後、何をすればよいですか?
Shipitoで発送可能な商品には何か制限がありますか?
1件の注文だったにも関わらず、ストアが複数の荷物を発送してきました。各荷物について別請求されますか?
禁制品リスト
アカウントについて理解し、メンバーシップの選択肢を把握する
どこで専用のShipito住所を確認できますか?
どこで請求先および発送先住所を管理できますか?
どうしたらアカウントの会員プランを変更できますか?
他の人の名前で荷物を受け取ることができますか?
どうしたらアカウントに他の人を追加する事ができますか?
どうしたらアカウントをキャンセルできますか?
アカウントにホールドがかかっているのはなぜですか?
Step 1
Login to your account.

Step 2
Go to Account Settings > Account Membership. You'll see the following option


配送業者の荷物追跡
Tracking Updates
Shipping Methods
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税関での必要条件またはEEIフォームについての指示
税関
Australia GST
China
ご利用可能な配送サービスについて
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Shipitoでは、どんな支払方法または為替の扱いがありますか?
どのような支払方法を利用可能ですか?
支払が完了できるまでに、どのくらいかかりますか?
アカウントに支払が反映していないのは、なぜですか?
クレジットカードの支払が反映しないのは、なぜですか?
アカウントに入金できないのですが、なぜですか?
There are two ways to make a payment through your account. Both options appear in your “Account Balance” window. You can either click the Pay Link next to your Total amount due; Or you can click on add next to your Remaining deposit. When you click add or pay, a payment screen will appear. The payment process contains 3 simple steps: First select the amount you wish to pay. It will be auto-populated with the amount due, but you may choose to add more. The minimum amount is $5. Second, you’ll need to select your payment method. Wire Transfer — This method is only available for amounts over $50. Please be aware that additional bank fees of $16 apply for all wire transfer payments. The payment instructions will be displayed on the screen. Keep in mind that we do not accept payments from third parties. If there are any discrepancies in the name, address, postal code, or any of the payment information entered, we will ask for additional documentation for verification (Photo ID, copies of card, etc.). Credit Card — Simply enter your credit card number and the billing information. PayPal — If you select this payment method you will be redirected to the PayPal website where you will need to confirm your payment. Please make sure that the name on the card or Paypal account matches the name on your Shipito account. If there is a middle initial or prefix or suffix, it has to be entered in the payment window and has to match the Shipito account. Also, the Paypal account info needs to be in English. Foreign characters cannot be translated by our system, and will cause the payment to be held until it is verified. Bitcoin — Upon choosing this option, you will be redirected to Bitpay. There are no spending limits when paying with Bitcoin. Usually it takes about one hour for your deposit to be in your Shipito account. However, in some cases, it might take up to 24 hours for the payment to clear. You will get 4.3% bonus to all deposits paid by Bitcoin. In some cases, you may notice a payment is debited from your credit card, but not reflected in your account. That happens if the credit card processing company placed your funds on hold for security reasons while they verify the payment. The process takes two to three business days, after which the funds are either transmitted to us or returned to the card depending on the results of their investigation. Sometimes the system will display an error message when trying to make a payment. That is also because the credit card processing company found a discrepancy with the payment. We recommend either using a different card or contacting your bank about the issue. We cannot manually process a card that is being refused by the system.
No, you do not need to add a deposit before the package arrives. Once the package arrives and you are ready to ship it out, you can add a deposit.
荷物の紛失、盗難、または破損を報告する。
Claims
返金
保険
Fraud Response