Shipito.com offers a service for package and mail
forwarding from the U.S. to other countries throughout the world.
Once your account is activated, we will send you a U.S. address
that you can use to receive your packages. You will also be given
a Shipito Account Page that you can access through Shipito.com.
When Shipito receives a package addressed to you, we will notify
you by email and post the package on your Shipito Account Page.
After you fund your account and complete the customs forms and
forwarding confirmation, we will send the package on to your
address in your home country in accordance with your instructions.
Shipito offers two different types of accounts: Individual
Packages and Virtual Mailbox. With an Individual Package account,
your shipment will be sent to you in the same package that we
receive. With a Virtual Mailbox, we will consolidate multiple
packages into a new box, which can save you substantial shipping
This User Agreement (“Agreement“) is a legal agreement between you (referred to as “you” or “Customer”) and Global Access, the company that owns Shipito (“Shipito” or “us“). This Agreement governs your use of the Shipito website, referred to in this Agreement as “Shipito.com” or the “Site,” and Shipito services. All services provided by Shipito are described in Shipito.com and are collectively referred to in this Agreement as “Services.” As a condition of your use of this Site and Services, you represent and warrant to Shipito that you will not use this Site or the Services for any purpose that is unlawful, immoral or prohibited by these terms, conditions and notices.
This Agreement supplements the terms and conditions of the Services described in the Site. By accessing the Site or opening a new account with Shipito.com, you agree to be bound by and hereby become a party to all the terms of this Agreement. If you do not agree with the terms and conditions in this Agreement, you may not use Shipito.com or its Services.
From time to time and as needed or required by law, we will amend, modify, or change the terms of this Agreement by making those changes directly to the Agreement on this Site. These changes take effect when posted to the site. By continuing to access or use Shipito.com after any such amendment, you agree to be bound by the terms of the amended Agreement.
PLEASE READ THE ENTIRE TERMS AND CONDITIONS OF USE CAREFULLY
BEFORE YOU USE SHIPITO.COM. IF YOU DO NOT AGREE TO ALL THESE TERMS
AND CONDITIONS, YOU MAY NOT USE THE SITE. BY USING THE SITE, YOU
ARE DEEMED TO HAVE ACCEPTED THESE TERMS AND CONDITIONS. TO USE THE
SERVICE, YOU MUST BE AT LEAST 18 YEARS OLD.
The information that we obtain through your use of any portion of
the Site, whether through the registration process or otherwise,
which is incorporated within this Agreement by reference. You may
use of the information you provide to us, including our respective
rights relative to that information. Please review the Privacy
Policy before you use the Site. If you are unwilling to accept the
Site. Shipito will not share, rent or lease your personal
information to any third party for their independent use or
benefit. Information we collect from you is used to process your
orders, ship products, verify accounts, which is basically what we
need to do our job. We don’t save or store complete credit
card numbers to further protect your security and privacy.
Except as expressly provided in this Agreement, nothing
contained in this Agreement or on the Site shall be construed as
conferring any other license or right, expressly, by implication,
by estoppel or otherwise, with respect to any of Shipito’s
content or any third party’s content. Any rights not
expressly granted herein are reserved.
You may not send automated queries of any sort to the Site
without express permission in advance from Shipito. Note that
“sending automated queries” includes, among other
You may not (and shall not allow any third party to) copy,
modify, create a derivative work of, reverse engineer, reverse
assemble or otherwise attempt to discover any source code, sell,
assign, sub license, grant a security interest in or otherwise
transfer any right in the Services or the Site, or remove or
obscure the copyright notice or other notices displayed on the
Site. Except as provided above, you may not reproduce, print,
cache, store or distribute content retrieved from the Site in any
way, for any commercial use without the prior written permission
of Shipito or the copyright holder identified in the relevant
All content available on Shipito.com, including site design,
text, graphics, interfaces and the selection of arrangements
thereof is copyrighted by Shipito, with all rights reserved, or is
the property of Shipito or third parties protected by intellectual
Shipito, Shipito.com, and Global Access are service marks of
Global Access. Shipito service marks/trademarks may not be
used in connection with any product or service that is not
provided by Shipito, in any matter that is likely to cause
confusion among customers, or in any manner that disparages or
Global Access. Attn: Copyright Agent, 3501 Jack Northrup Ave.,
Hawthorne, CA 90250 U.S.A. or sent via fax to Fax Number:
(310) 531- 7389 (Attn: Copyright Agent) or via email to copyright@Shipito.com.
Upon receipt of notice as described above, Shipito.com will
take whatever action, in its sole discretion, it deems
appropriate, including removal of the challenged content from
We do not want anyone to be confused about which materials
and services are provided by us and which are not. You may not use
any mark appearing on our sites without the prior written consent
of the owner of the mark. Shipito does not control and assumes no
responsibility for content that appears on a third party’s
website that may be accessed via Shipito.com, and trademark owners
should contact third-party sites directly to resolve trademark
If you are an owner of a registered trademark (or represent
an owner of a registered trademark) and have an objection to
content corresponding to your trademark on Shipito.com, or if you
believe that we have improperly used your registered trademark to
promote Shipito.com on a third-party website, please provide the
following information in a signed letter on company stationery:
Send this written communication with the above information
to the following address:
Global Access Attn: Trademark Complaints, 3501 Jack Northrup Ave.,
Hawthorne, CA 90250 U.S.A. or sent via fax to Fax Number:
(xxx) (866) 874-8803 (Attn: Trademark Complaints) or via
email to copyright@Shipito.com.
Upon receipt of notice as described above, Shipito.com will
confirm the existence of the federal registration of the trademark
in question and will take whatever action, in its sole discretion,
it deems appropriate, including removal of the challenged content
from Shipito.com. In the event that the challenged content has
been provided to Shipito by a third party and in Shipito’
sole discretion, we conclude that the content is identical to the
registered mark and is used in connection with goods and/or
services covered by the trademark owner’s federal
registration, Shipito will provide to notice to the third party
prior to any removal of content. If prior to such removal, the
third party demonstrates that it has its own trademark
registration or approved trademark application covering the
challenged content, Shipito will not remove the content.
Notwithstanding the foregoing, Shipito will comply as
appropriate with the terms of any court order relating to the
behavior of the challenged party identified in such court order.
Les coûts des services Shipito sont listés sur le Site.
Customers must make payments for postage and deposit
payments from his/her own credit, debit, or other bank account(s).
The account must be under the same name as the Shipito.com
account. Shipito.com reserves the right to put accounts on
Security Hold due to any discrepancy in any account.
The best way to fund your account is with a wire transfer.
Shipito is not able to identify ACH payments (direct transfers
from other U.S. accounts to our account). Accordingly, we don't
accept payments through direct deposit (ACH) or any other payment
method not offered directly through our system. ACH and other
unsupported payments will be charged penalty of minimum $50.00
plus our time to research where the payment came from.
A fee of $16 for each incoming wire transfer is assessed by
our bank and charged to the customer.
Payment for Virtual Mailbox is not refundable. Payment for
deposit or postage is refundable. We charge $5 administrative fee
per each individual payment/order refunded plus the cost of the
refund (for example bank fee for wire transfer). Shipito will
charge a fee for every charge-back/payment reversal on customer
account. Charge-back/reversal fee for PayPal payments is $20 and
charge-back/reversal fee on credit card payments is $35. Shipito
also charges 4.3% of the refund amount plus $5 on all refunds.
Accounts with inactivity of greater than 2 years will be
deemed dormant or abandoned. Account balances for dormant or
abandoned accounts will be forfeited and your account closed. You
may have your account balance refunded at any time prior to 2
years of inactivity. Please refer to our Refunds policy on this
page for more details.
Customer is responsible for reviewing all charges.
Discrepancies in billing must be reported to Shipito within 10
days of the billing date. After 10 days, no charges refundable.
Before you use the Services, you must open a Shipito Account by
completing the Shipito Account Set Up form with true, accurate,
current and complete information about yourself (the “Registration
Information”). You agree to maintain and update the
Registration Information to keep it true, accurate, current and
complete. If you provide any information that is untrue,
inaccurate, not current or incomplete, or if Shipito has
reasonable grounds to suspect that information you have provided
is untrue, inaccurate, not current or incomplete, Shipito has the
right to suspend or terminate your access and refuse you any and
all use of the Site and the Services.
Shipito is continually working to prevent payment fraud.
Three of the most important fraud prevention measures that we use
are passwords, account verification, and spending limits. Also we
require that all items you send to us are fully paid to the
When your registration is complete, you may access your
Shipito Account Page and other secure areas of Shipito.com using a
password. You are responsible for safeguarding the password. You
agree not to disclose your password to any third party. You agree
to take sole responsibility for any activities or actions under
your password, whether or not you have authorized such activities
or actions. You will immediately notify Shipito.com of any
unauthorized use of your password.
After registering an account with Shipito, you will be asked
to submit various forms of identification, as set forth on your
Shipito Account Page. These forms of identification may include a
drivers license, passport, utility bills and a US Postal Service
Form 1583. The more forms of identification that you send to us,
the higher your Verification Status will be. Customers with a low
Verification Status pose a much higher risk for us. We reduce that
risk by imposing certain limits on those accounts. This system
reduces fraud and enables us to keep our prices low. We encourage
our customers to raise their Verification Status as much as
possible, which will enable us to remove restrictions on the
Occasionally discrepancies or other problems with account
status and payments arise that cause us to put a Security Hold on
the account. While on Security Hold, we will not incur any
expenses on the account, including shipping expenses. We will
keep you informed of the status of the Security Hold and let you
know how you can help us to clear it up.
Customer must export products from the United States in accordance with all applicable United States export control laws and regulations including regulations administered by the U.S. Department of Commerce, U.S. Department of State, and the U.S. Department of Treasury, U.S. Customs and Border Patrol, and Department of Homeland Security. As a customer of Shipito and/or Global Access, you agree not to export, re-export, or transship these commodities to any country that the United States has imposed an embargo or trade sanction upon, including but not limited to Cuba, Iran, Iraq, North Korea, Somalia and Sudan or any destination for which United States requires an export license without first obtaining such license(s). Diversion of these commodities contrary to the United States law is prohibited. Any and all export license requirements are the sole responsibility of the individual and/or entity in contractual agreement with Shipito and/or Global Access.
Shipito does not ship weapons (including items that assist in the functionality or manufacturing of firearms/ammunition or replicas of such items) or narcotics or other prohibited items. You can find a listing of the prohibited items at FAQ, or Prohibited Items Tutorial. Shipito cooperates with law enforcement agencies to ensure that prohibited items are not shipped via Shipito. This includes the routine inspection by law enforcement agencies of Shipito’s facilities and its Customers’ packages. By entering into this agreement you accept and agree to routine inspections of your packages by law enforcement agencies. If your package is found to contain prohibited items, the contents of your package will be seized and confiscated by law enforcement. If prohibited items are found in your packages, your account will be placed on hold, and any additional packages within your suite will also be inspected.
Shipito does not ship weapons (including items that assist in the functionality or manufacturing of firearms/ammunition or replicas of such items) or narcotics or other prohibited items. In addition, certain items may require special permissions or documentation or may be prohibited by your destination address or country. It is your responsibility to know these restrictions. In an effort to uphold our customs compliance standards, Shipito's prohibited and restricted items list may be more expansive than individual country or carrier laws.
You can find a listing of the prohibited items at FAQ, or Prohibited Items Tutorial. Shipito cooperates with law enforcement agencies to ensure that prohibited items are not shipped via Shipito. This includes the routine inspection by law enforcement agencies of Shipito's facilities and its Customers' packages. By entering into this agreement you accept and agree to routine inspections of your packages by law enforcement agencies. If your package is found to contain prohibited items, you agree that the contents of your package may be seized and confiscated by law enforcement or Shipito. If prohibited items are found in your packages as determined by law enforcement or Shipito, your account will be placed on hold, and any additional packages within your suite may also be inspected and confiscated
Most Shipito customers use our services for packages only and not for forwarding of letters or magazines. For this reason, and because there are special requirements for receiving and forwarding US Mail, our default procedure is to discard (trash) all mail that we receive. However, if you would like us to receive and forward letters and/or magazines for you, simply note this on your Shipito Account Page. In order to be eligible for forwarding of letters, your account verification must include a notarized Form 1583 and two additional forms of identification. If we do not have these documents on file, we will discard your mail.
Each package that you have sent to Shipito must be addressed correctly. Your correct name and Shipito mailbox/suite number must be written on each package. If a package arrives with an incorrect or incomplete address (for example missing mailbox number or an unknown or misspelled name), Shipito will try to determine whom it belongs to. If Shipito is able to determine the owner of the package, it will be entered in to the correct mailbox and we will charge an $5 address correction fee. If the owner cannot be determined and a claim with tracking information is not provided within 10 days of the package's arrival, the package will be liquidated.
Shipito will store your packages in our warehouse for up to
90 days without charge while we wait to receive all of the
required fees and customs forms for shipping, and any additional
packages that are to be consolidated.
If we receive a package but do not receive the required fees
and documents from you within 90 days, we will deem the package to
be abandoned. Shipito will sell abandoned packages at public
auction or private sale, without further notice to you.
Shipito is not able to refuse any selected package due to
the volume of packages we receive each day.
Oversize packages are any package over the size or weight
limit of shipping methods shown in the Shipito calculator.
Oversize packages will need to be divided, reduced, trashed or
returned to the sender.
For a small fee, Shipito will photograph the contents of a
package, which will let you know whether your store has properly
filled your order, whether all your items have arrived, and to
protect you in case any of your items are lost or damaged in
shipping. Note that if you request One photo request and the
contents of package does not fit within an area of 36×36
inches, we change to a Multiple photos request and charge
Consolidation of multiple packages into one box can save
substantially on shipping costs. Virtual Mailbox customers can
request that goods be consolidated, either with or without the
original packaging. If requesting consolidation, please note the
Shipito doesn’t recommend consolidation of packages
into a box larger than 26″x13″x13″ which is the
USPS size limit. Big and heavy packages are more easily damaged in
shipment. Shipito will consolidate bigger packages only on
customer request, but is not responsible for shipping damages.
Shipito can assist you to purchase products in the US. The
Assisted Purchase fees are described on our website. Note that
Shipito's sole responsibility is to act as your agent in making a
purchase based on your instructions. We are not responsible for
quality of the goods, warranties, delivery issues, back up orders,
etc. Shipito is not responsible if the purchase cannot be made for
any reason. If we are unable to purchase 50% or more of the items
requested, whether because of unavailability or insufficient
information, the entire purchase will be canceled. If we are able
to purchase at least 50% of the items requested, we will proceed
with the purchase.
The customer is responsible for determining and following
the regulations for their shipments, including all customs
requirements of the destination country. Shipito does not
guarantee delivery of packages that do not comply with U.S. export
regulations or the import regulations of the country to which they
You are responsible for the accuracy of all customs
declarations and documentation and for all customs duties in the
destination country. Any such duties or charges are in addition
to the fees earned by Shipito for its package/mail forwarding
You acknowledge that you have a duty to and are solely
liable for providing all information required by the laws of the
country that is the final destination of your package and the laws
and regulations of the United States, including without
limitation, information required by 15 CFR sec. 30 and that you
are responsible for maintaining all records as required under any
applicable customs or other government agency laws. Shipito
assumes no responsibility to act as a record-keeper or
record-keeping agent for you or the USPPI. You are responsible to
supply to Shipito all information regarding the USPPI, including
its name and employer identification number (EIN), and the ECCN,
Schedule B classification and all other information required under
a routed export transaction as described in Title 15, Code of
Federal Regulations, Part 30, the Foreign Trade Statistics
Shipito ships only by the shipping methods offered in the
shipping calculator shown on Shipito.com. Shipito is not
responsible for the actual shipping service that is chosen by
you. All terms and conditions of the selected shipping service
(USPS, FedEx, etc.) apply to you. You are responsible for assuring
that the shipping of your package is not restricted by its
contents, size or volume.
You authorize Shipito to open packages if there is a
suspicion about content of the package (illegal goods) or any
Any problem with received package must be reported within 10
days of delivery. Airmail Economy does not provide proof of
mailing, insurance or tracking features.
You agree to comply with all laws and regulations applicable
to your access and use of Shipito.com. You may not harvest
personal data (including email addresses) from Shipito.com, and
specifically you may not use email addresses displayed on our
sites to ask users to join or contribute to your services. We have
the right to investigate and prosecute violations of any of the
above to the fullest extent of the law. We may involve and
cooperate with law enforcement authorities in prosecuting users
who violate the terms of this Agreement. You acknowledge that
Shipito has no obligation to monitor your access to or use of
Shipito.com, but has the right to do so for the purpose of
operating Shipito.com, to ensure your compliance with this
Agreement, or to comply with applicable law or the order or
requirement of a court, administrative agency or other
governmental body. Unless we explicitly agree otherwise in
writing, you may not use any automated means (such as scripts) to
access Shipito.com or collect information from it.
Shipito’s total responsibility to Customer for shipped packages shall not exceed the amount of handling fees (excluding actual shipping fees).
Customer shall indemnify and hold Shipito harmless from any
and all claims, including legal fees incurred in defending
against said claims, from third parties arising out of the
transmission of the package/mail sent by customer through Shipito.
Shipito shall not be responsible for any damage from an
error or omission caused by you providing false or incorrect
information or for failing to provide all necessary information.
You are responsible for confirming that the package that
arrived in our warehouse is the same one that you ordered. Shipito
provides photos of the incoming package so you can double check
that the correct package is received based on the address and
tracking number. Shipito will close account of dishonest customers
who fill out customs and ask us to mail out packages that belong
to a different customer. Further, you must immediately notify
Shipito in case you receive an incorrect package. Mistakes
happen. Stores sometimes confuse customer names or misprint the
mailbox number. Therefore, we expect every customer to extend the
courtesy and inform us immediately so we can arrange for
forwarding of package to the correct customer.
In case of lost or damaged package please use your account to file a claim. False claims will be charged minimum $5 plus Shipito's investigation expenses. All claims for lost or damaged packages must be reported to Shipito within 10 days. Otherwise they will be automatically denied. Packages are insured by combination of carrier shipping insurance and Shipito's private insurance. Insurance for packages lost in the warehouse or lost during the shipping covers only the value entered in the customs declaration. You have to be able to prove value entered by invoice or order. If you claim lower value in customs declaration that is what you get paid. You have to support insurance claims for lost or damaged items with a proof that those items were really received at our warehouse and were in good condition. The best way is to let us take content photos of your incoming packages or use special request to inspect content. See how to avoid problems.
Sometimes Shipito needs more time to locate your package in
our warehouse. Shipito cannot offer any additional compensation
for the delay or provide free postage if such package is mailed to
you later. If we send a package to the wrong address then we do
everything to get the package to the correct customer. We will
cover the cost of shipping and handling, but we will not
compensate for delays or inconvenience. If we cannot get package
to the correct person we will compensate for the content, our fees
and postage. We process such claims in 30 days.
You agree that Shipito, in its sole discretion, may
terminate your access to any of the Services, and/or remove,
discard or modify any content within the Services, for any reason,
including, without limitation, for lack of use or if Shipito
believes that you have violated or acted inconsistently with the
letter or spirit of this Agreement. You agree that any termination
of your access to the Services may be effected without prior
notice, and acknowledge and agree that Shipito may immediately
deactivate or delete your account and all related information and
files in your account and/or bar any further access to such files
or the Services. If you use the Site in violation of this
Agreement, Shipito may, in its sole discretion, retain all data
collected from your use of the Site. Further, you agree that
Shipito shall not be liable to you or any third party for the
discontinuation or termination of your access to the Services, or
collection of information notwithstanding in the case of your
violation of this Agreement, even if advised of a claim for
damages. If Shipito terminates your license to access the
Services, your obligations under this Agreement, including,
without limitation, your obligation to indemnify and hold Shipito
harmless and your agreement that any claims you have against
Shipito will be barred after one year from the date they accrue,
will survive such termination.
You can cancel your account at any time by contacting
Customer Support. We can cancel your account or otherwise refuse
service to you at any time for any reason (including repeat
By choosing to use Shipito.com, you agree to indemnify
Shipito, its officers, agents, partners and employees from any and
all claims or damage, including reasonable attorney’s fees,
made by third parties due to or arising out of 1) content you
choose to submit, post or transmit through Shipito.com; 2) your
use of or connection to Shipito.com; 3) your violation of the User
Agreement; or 4) your violation of any rights of another.
In the event that you have a dispute with one or more users
(including merchants and service professionals) of Shipito.com,
you, on behalf of yourself (and any of your officers, directors,
employees, agents, predecessors, successors and assigns), hereby
irrevocably release and discharge Shipito, our officers,
directors, employees, attorneys, predecessors, successors, assigns
and agents from, against and in respect of all past, present and
future claims, rights, actions, causes of action, suits,
indemnification obligations, losses, liabilities, matters, issues,
cost and expenses, of any kind or nature whatsoever, including
without limitation court costs and attorneys’ fees, whether
known or unknown, concealed or hidden, fixed or contingent,
suspected or unsuspected, in law or in equity, concerning, related
to or arising out of any such disputes. To ensure that the release
provided in this Agreement is fully enforceable in accordance with
its terms, you knowingly and voluntarily waive any protection that
you might have in relation to the release set forth in this
section by virtue of 1542 of the California Civil Code, which
provides: “A general release does not extend to claims which
the creditor does not know or suspect to exist in his favor at the
time of executing the release, which if known by him must have
materially affected his settlement with the debtor.” In
addition, you hereby knowingly and voluntarily waive any
protection that may exist under any comparable or similar statutes
or principles of common law applicable in states other than
California as it pertains to the enforcement of the release in
Shipito and its suppliers shall not be liable to you for any lost profits or special, incidental or consequential, compensatory or direct damages arising in any way (including, but not limited to negligence) out of or in connection with the Site or Shipito or its parent, subsidiary or affiliate companies, or our services or this Agreement. In no event will we or our suppliers be liable to you for more than $100.
Certain state laws do not allow the exclusion or limitation
of certain damages. If these laws apply to you, some or all of the
above exclusions or limitations may not apply to you, and you
might have additional rights.
incorporated herein by reference) constitute the entire Agreement
and supersede any other Agreements or understandings (oral or
written) between you and us with respect to their subject matters.
Shipito.com and its services are provided “as
is,” without express or implied warranty or condition of any
kind, and we explicitly disclaim any warranties of
merchantability, fitness for a particular purpose, quiet enjoyment
or non-infringement. We do not promise or warrant that any aspect
of the sites or system will work properly or that the information
provided is complete or accurate or will be continuously
available. Shipito.com may contain links to third-party websites
or resources. You acknowledge and agree that we are not
responsible or liable for: (1) the availability or accuracy of
such websites or resources; or (2) the content, products or
services on or available from such websites or resources. Links to
such websites or resources do not imply any endorsement of such
websites or resources or the content, products or services
available from such websites or resources. You acknowledge sole
responsibility for and assume all risk arising from your use of
any such websites or resources. Your correspondence with or
participation in promotions of merchants or advertisers found on
Shipito.com, including payment and delivery of related goods or
service, and any other terms, conditions, warranties or
representations associated with such dealings, are solely between
you and such merchant or advertiser. You agree not to hold Shipito
liable for any loss or damage of any sort incurred as the result
of any such dealings or as the result of the presence of such
merchants or advertisers on Shipito.com. In addition, Shipito does
not endorse, warrant or guarantee the products or services of any
seller or service professional. Nothing on Shipito.com constitutes
an advertisement for credit as defined by Paragraph 226.24 of
Regulation Z of the federal Truth in Lending Act.
Certain state laws do not allow limitations on implied
warranties. If these laws apply to you, some or all of the above
disclaimers may not apply to you, and you might have additional
You agree that this Agreement and all agreements and
information incorporated herein may be automatically assigned by
Shipito, in its sole discretion, to a third party. You may not
assign your obligations to another entity.
This Agreement does not create any agency, partnership,
joint venture, employment or franchise relationship. Our failure
to act in a particular circumstance does not waive our right to
act with respect to that or other circumstances.
We shall be excused for any problem caused by a factor
beyond our control.
If any provision of this Agreement is held invalid or
unenforceable by a court of competent jurisdiction, the remaining
provisions of the Agreement will remain in full force and effect,
and the provision affected will be construed so as to be
enforceable to the maximum extent permissible by law.
Any waiver of any provision of this Agreement will be
effective only if in writing and signed by Shipito.
ACKNOWLEDGMENT BY PRIVATE MAILBOX SERVICE CUSTOMERS
acknowledgment is required by Section 17538.5 of the Business and
Any person obtaining private mailbox receiving service in
the State of California must read and acknowledge receipt of the
following statement, which is to be kept on file at this CMRA and
will be made available, upon demand, to the Department of Consumer
Affairs or any law enforcement agency conducting an investigation.
By requesting and obtaining use of a private mailbox
receiving service in the State of California, I acknowledge that: