Shipping & Tracking
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Tracking Updates

All packages mailed out by Shipito can be found by clicking on the "Sent Packages" tab at the top of your account. Each package has a tracking number link which will open a new tab displaying tracking information for your package. All packages are assigned a tracking number but not all shipping methods provide tracking updates. Airmail Economy, Airmail Priority, and USPS First Class Mail typically do not provide tracking.
  • To preserve our low-cost shipping options, USPS AU Post and Boxberry pick up from our Hawthorne location only. If you are using one of these carriers and your package was in Tualatin, we will transport it to Hawthorne for carrier pickup. This may take 2-3 days. Tracking information will be updated online then sent to the location you provided.

  • Packages mailed via Boxberry are picked up once a week from our Hawthorne warehouse on Friday. Tracking is available once the package arrives in Russia. Packages need to be scheduled for mail out in your account prior to Thursday 12:00 PM PST to be shipped out on Friday. Tracking for Boxberry packages mailed out from the Tualatin, Oregon warehouse will take 2-3 days to arrive to California.

  • Please account for additional transport time if you plan on shipping with Boxberry, USPS, or AU Post from our Tualatin, Oregon warehouses.
    Please, remember that when shipping to Brazil using USPS/Correios you need to track your package online via the Correios website after your package arrives in Brazil.

    If you would like a step by step guide on how to track online. Download this PDF and follow the instructions to track your package via Correios. This tracking method only applies to packages shipped via USPS Priority or USPS Express, it does not apply to FedEx or DHL packages

    Shipping

    The shipping rate for each parcel is calculated at mail out and is dependent on the destination, carrier selected, weight of the package, dimensions of the box and declared value. You can use our Shipping Calculator to estimate shipping rates based on these criteria.

    If you would like to see which options are available by destination, check out our Shipping Calculator.

    For a list of all available shipping methods with parcel size and weight limits, view our Shipping Methods page.


    The carriers we have available for your selected destination will be shown in our Shipping Calculator. If you don't see a carrier option, we don't currently offer it for your selected destination.

    We are constantly evaluating our carrier partners to ensure that we are offering you reliable and cost efficient options. Available shipping methods depend on destination, weight, dimension and declared value of your parcel.


    If a shipping method is not available for your package during mail out, then please click the "Show Unavailable Shipping Methods" button below the list of carriers. This list will show the unavailable shipping methods and reasons for why these shipping carriers cannot be selected. It is usually due to the size and/or weight of the package or the declared value.

    Most mail out requests are completed within 1-2 days. Depending on time zones, weekends, U.S. holidays and carrier pickup schedules, times may vary.

    We get daily pickups from the following carriers:

    • USPS - Daily
    • FedEx - Daily
    • DHL - Daily
    • Airmail - Daily
    • Aramex - Daily
    • Shipito Preferred with AU Post - Daily
    • Shipito Preferred with DPD - Daily
    • Boxberry - Friday Only

    Unfortunately, we do not ship to APO or FPO addresses.

    Shipping Batteries

    Being able to ship lithium-ion batteries is dependent upon three things:

    1) The type of battery (as shown below)
    2) The country restrictions, which you can go to here to find out more.
    3) The carrier you chose, which can be found right below this question.

    PI965 - Loose batteries - NOT ALLOWED
    EXAMPLE: phone batteries, camera batteries, etc.
  • Due to regulations by the IATA, FAA and the TSA, Shipito cannot ship loose lithium-ion batteries

  • PI966 - Batteries packed with equipment - ALLOWED (CARRIER RESTRICTIONS APPLY)
    EXAMPLE: A phone + phone battery
  • Requires rigid outer packaging in order to provide protection from damage or compression of the batteries, the inner packaging must be placed in a strong, rigid, outer packaging.

    PI967 - Batteries contained in equipment - ALLOWED (CARRIER RESTRICTIONS APPLY)
    EXAMPLE: A phone with the battery inside it

    NOTE: If your items do not come with the original product box, please place a "special request" to have the items be repacked in a cardboard box and then placed in the shipping box.
  • When you are ready to mail out your package, be careful which shipping method accepts lithium batteries and under which conditions.

    IMPORTANT NOTE: All carriers that do allow shipment of batteries have a weight limit of 11 lbs (5kg).

    FedEx: Only allows PI966 and PI967 batteries.

    DHL: Only allows PI966 and PI967 batteries.
  • 2 or more items per package, MSDS will be required
  • 2 or less items per package, MSDS is NOT required

  • USPS - DPD - Skypostal - Sagawa & Boxberry: Only allows P1967 (must be installed in the devices)
  • Item Limit: 2 items per package that contain batteries

  • Airmail: NO LITHIUM BATTERIES CAN BE SHIPPED.
    Aramex: NO LITHIUM BATTERIES CAN BE SHIPPED.
    Australia Post: Only allows PI966 and PI967 batteries. MSDS required for each item.
    The Material Safety Data Sheet (MSDS) is a document that contains information on products with potential hazards. Many products, especially electronics, contain compounds that pose a health, fire, reactivity or environmental risks when shipped. An MSDS is usually required for lithium-ion batteries or products containing specified chemicals.

    You can find an MSDS form by searching online for; item name + model number + MSDS.

    For example: "iPhone 7 MSDS"

    If you cannot find it online, simply contact the seller to obtain this form. You'll need to upload this completed form to your Shipito account using the "Provide Information" option.

    ***************************************IMPORTANT NOTE********************************************
    MSDS form will be required for the following countries regardless amount of batteries in your package:

    Australia, Bangladesh, Brunei Darussalam, China, Hong Kong, India, Indonesia, Japan, South Korea, Laos, Macao, Malaysia, Maldives, New Zealand, Pakistan, Philippines, Singapore, Sri Lanka, Taiwan, Thailand, Vietnam *********************************************************************************************************
    Depending on the shipping carrier you choose, additional information may be required if your package contains a battery. The "provide information" selection (shown below) will provide you with a list of documents that are needed for your package.

    Yes.

    If you want to ship products with lithium batteries with Shipito, you have to mark one of the options (or both) on your customs declaration form:

    Shipping & Receiving Magazines/Letters

    Yes, but first you need to change the settings on your account under "Account Settings -> Account Preferences" to change your preferences for processing magazines and letters.

    We require a notarized Form 1583 mailed to our office before we can handle your letters.
    The quickest way to get your magazines and letter shipped for just $2.

    Whenever we will receive a letter or magazine we will forward it to you immediately by Shipito Airmail (inexpensive mailing service comparable to First Class mail by USPS). You have to have enough deposit on your account, otherwise we will not be able to send the package immediately. The incoming package must be clearly visible as a magazine (not hidden in an envelope).

    Airmail is the least expensive shipping option for printed materials. Check our international shipping calculator. We use default weights for calculating postage:

    Letters: 0.11kg
    Magazines: 0.31kg
    some magazines can be little bit heavier or lighter, but default weight is always used

    To change the setting for magazines and letters do the following:
    1) Login
    2) Go To Account Settings
    3) Select Account Preferences.
    At the bottom you'll see a option for magazines/letters